Job Description
Join our dynamic team as a Remote Tech Support Specialist and become the backbone of our client's digital experience. We're seeking a tech-savvy professional to deliver exceptional remote support to businesses across New York City and beyond. Enjoy the flexibility of working from home while making a tangible impact through cutting-edge technology solutions.
Why NexusTech? We offer competitive compensation, comprehensive benefits, and a culture that values innovation and work-life balance. Grow your career with ongoing training and opportunities to specialize in emerging technologies.
Responsibilities
- Diagnose and resolve complex technical issues via phone, chat, and remote access
- Provide Tier 2/3 support for Windows/macOS, cloud platforms, and enterprise software
- Document cases thoroughly using ServiceNow and knowledge base systems
- Collaborate with engineering teams on escalated network and security incidents
- Train end-users on new technologies and security best practices
- Monitor system performance and proactively address potential disruptions
Qualifications
- 3+ years of enterprise-level tech support experience
- Expertise in Active Directory, VPNs, and cloud services (AWS/Azure)
- CompTIA A+/Network+ or equivalent certifications required
- Strong diagnostic skills for hardware/software troubleshooting
- Exceptional written and verbal communication abilities
- Experience with ticketing systems (Jira/ServiceNow) and remote tools
- Ability to work independently in a remote environment