Job Description
Join TechGuard Solutions Inc. as an immediate hire Night Shift Support Specialist! We're seeking dedicated professionals to provide critical technical support during overnight hours in our Charlotte, NC headquarters. This premium opportunity offers competitive compensation, comprehensive benefits, and career growth in a cutting-edge IT environment. Your expertise will directly impact our 24/7 operations while enjoying a collaborative team culture and flexible scheduling options. Apply today and start your rewarding journey with us!
Responsibilities
- Provide Tier 2/3 technical support for enterprise systems and network infrastructure during overnight shifts
- Monitor and respond to critical alerts across IT platforms, ensuring immediate resolution of system outages
- Document all incidents, resolutions, and knowledge base contributions with precision
- Collaborate with global support teams during critical incidents and major releases
- Conduct proactive system maintenance and security patch implementations during low-traffic hours
- Train junior staff on troubleshooting methodologies and escalation protocols
- Participate in continuous improvement initiatives for support processes
Qualifications
- Minimum 3 years of experience in enterprise IT support or system administration
- Strong proficiency in Windows Server, Active Directory, and cloud technologies (AWS/Azure)
- CompTIA Network+ or equivalent certification required (CCNP preferred)
- Proven ability to work independently with minimal supervision during overnight hours
- Exceptional problem-solving skills with experience in high-pressure scenarios
- Ability to obtain and maintain required security clearances
- Strong written and verbal communication skills for cross-team documentation
- Flexibility to work rotating schedules including weekends and holidays