Job Description
Join our dynamic team as a Part-Time Night Shift Support Specialist in Pittsburgh! We're seeking dedicated professionals to provide exceptional technical assistance during evening hours. Enjoy competitive pay, flexible scheduling, and opportunities for growth in a collaborative environment. Perfect for students, night owls, or those seeking work-life balance. Apply today and become part of Pittsburgh's leading tech support community!
Responsibilities
- Deliver remote technical support via phone, chat, and email for enterprise clients
- Diagnose and resolve hardware/software issues including OS, networking, and cloud applications
- Document cases accurately in CRM systems and escalate complex issues to senior engineers
- Maintain high customer satisfaction scores with first-call resolution targets
- Collaborate with global support teams during cross-coverage handoffs
- Monitor system alerts and perform preventative maintenance tasks
Qualifications
- High school diploma or equivalent; Associate's degree preferred
- 1+ years in technical support or helpdesk environment
- Proficiency with Windows/Linux OS, networking fundamentals, and cloud platforms
- Exceptional written/verbal communication and problem-solving skills
- Ability to work independently with minimal supervision during night shifts
- CompTIA A+ or equivalent certification (or willingness to obtain)
- Experience with ticketing systems (Zendesk, ServiceNow) and remote desktop tools