Job Description
Join our award-winning team as a Night Shift Support Specialist in Memphis, TN! We're offering paid training for motivated individuals seeking to launch their career in IT support. No prior experience required – we'll equip you with the skills to troubleshoot systems, resolve technical issues, and provide exceptional customer service. Enjoy competitive pay, comprehensive benefits, and a supportive work environment designed for professional growth. Night shift hours (10 PM - 6 AM) offer unique work-life balance opportunities. Apply today and start your journey with us!
Responsibilities
- Provide 24/7 technical support via phone, email, and remote access during night shifts
- Troubleshoot hardware, software, and network issues for enterprise clients
- Document all incidents and resolutions using ticketing systems
- Collaborate with day shift teams for seamless service continuity
- Participate in paid training programs to enhance technical expertise
- Monitor system performance and escalate critical issues
- Maintain high customer satisfaction through effective problem-solving
Qualifications
- High school diploma or equivalent (college degree preferred)
- No prior experience required – paid training provided
- Strong problem-solving and communication skills
- Ability to work independently and as part of a distributed team
- Basic computer literacy and willingness to learn new technologies
- Reliable transportation to our Memphis facility
- Ability to work flexible night shift schedule (10 PM - 6 AM)
- Pass background check and drug screen