Job Description
Join our dynamic team as a Remote Tech Support Specialist and become the hero of our clients' digital experiences. We're seeking tech-savvy problem solvers to provide exceptional remote technical assistance to users across San Antonio and beyond. This is a contract position with immediate start date, offering the flexibility to work from home while making a tangible impact on customer satisfaction and operational efficiency. If you thrive in fast-paced environments and possess a passion for troubleshooting, this role is your next career leap.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote access
- Install, configure, and maintain operating systems and applications
- Document troubleshooting steps and solutions in ticketing systems
- Collaborate with cross-functional teams to escalate complex issues
- Provide user training on new technologies and best practices
- Monitor system performance and proactively address potential issues
- Contribute to knowledge base articles and improvement processes
Qualifications
- 2+ years of technical support experience in remote or hybrid environments
- Proficiency in Windows/macOS troubleshooting and Active Directory
- Strong understanding of networking fundamentals (TCP/IP, DNS, VPN)
- Excellent communication skills with ability to simplify technical concepts
- CompTIA A+ or equivalent certification preferred
- Experience with ticketing systems (e.g., ServiceNow, Zendesk)
- Ability to work flexible hours including weekends/weekends as needed
- High-speed internet connection and quiet home office setup