Job Description
Join our award-winning tech team as a Remote Tech Support Specialist in San Antonio, TX! We're seeking a customer-focused professional to deliver exceptional technical assistance to our global clientele. This direct hire opportunity offers competitive compensation, full benefits, and career growth in a dynamic remote environment.
Why TechSolutions? As a leader in IT infrastructure solutions, we invest in our people with cutting-edge training, flexible schedules, and a culture that values innovation. You'll be part of a collaborative team dedicated to solving complex challenges while maintaining the highest standards of customer satisfaction.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS systems
- Provide remote technical support via phone, chat, and ticketing systems
- Document cases thoroughly in CRM platforms (ServiceNow/Jira)
- Collaborate with engineering teams on escalated technical issues
- Conduct user training on security protocols and best practices
- Monitor system health and proactively address potential vulnerabilities
- Contribute to knowledge base articles and troubleshooting guides
Qualifications
- 3+ years in technical support or IT helpdesk roles
- Expertise in Windows OS, networking fundamentals (TCP/IP, DNS)
- Experience with remote support tools (TeamViewer, AnyDesk)
- CompTIA A+/Network+ certifications preferred
- Strong analytical and problem-solving abilities
- Excellent written/verbal communication skills
- Ability to work independently in a remote environment
- Basic scripting knowledge (PowerShell/Bash) a plus