Job Description
Join our dynamic team as a Night Shift Support Specialist in Columbus, OH! We're seeking dedicated professionals to provide exceptional technical assistance during overnight hours. Enjoy competitive pay, comprehensive benefits, and a supportive environment that values your expertise. Perfect for night owls seeking stability and growth opportunities.
Why Join Us?
• Premium night shift differential pay
• Comprehensive health & retirement benefits
• Career advancement pathways
• Collaborative tech-forward culture
• Paid training & certifications
Responsibilities
- Deliver 24/7 technical support via phone, chat, and remote access
- Troubleshoot hardware/software issues for enterprise clients
- Document tickets with detailed resolution steps
- Collaborate with global support teams during handoffs
- Monitor system alerts and perform preventative maintenance
- Escalate complex issues to senior engineers
- Maintain security protocols during off-hours operations
Qualifications
- 2+ years in IT support or helpdesk environment
- Proficiency with Windows/macOS/Linux operating systems
- Experience with ticketing systems (Jira, ServiceNow)
- CompTIA A+ or similar certification preferred
- Strong diagnostic and problem-solving abilities
- Excellent written/verbal communication skills
- Ability to work independently with minimal supervision
- Flexibility to adapt to changing priorities