Job Description
Join TechConnect Solutions as a Remote Tech Support Specialist and become the hero behind our clients' seamless digital experiences! We're seeking a tech-savvy professional to deliver exceptional remote support to our diverse client base. Enjoy the flexibility of working from home while making a real impact in the thriving tech hub of Arlington, TX. Our collaborative culture offers growth opportunities, cutting-edge tools, and competitive benefits. If you're passionate about solving complex tech puzzles and delivering outstanding customer service, this is your chance to launch or advance your career in IT support.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote access
- Install, configure, and maintain operating systems and applications
- Provide tier-1/2 support for network connectivity, security protocols, and cloud services
- Document incident reports, resolutions, and knowledge base articles
- Collaborate with cross-functional teams to escalate complex issues
- Train end-users on system usage and security best practices
- Monitor system performance and proactively address potential issues
Qualifications
- 2+ years of remote or in-person tech support experience
- CompTIA A+, Network+, or equivalent certification preferred
- Proficiency in Windows/macOS, Active Directory, and cloud platforms (AWS/Azure)
- Strong diagnostic skills with ability to troubleshoot complex network issues
- Excellent written/verbal communication and customer service skills
- Experience with ticketing systems (ServiceNow, Jira) and remote access tools
- Ability to work independently with minimal supervision in a remote setting