Job Description
Join TechSolutions Global Inc. as a Senior Remote Tech Support Specialist and become a vital part of our award-winning IT team. We're seeking a highly skilled professional to provide elite technical support to our enterprise clients from the comfort of your home office in Fresno, CA. This high-impact role offers exceptional compensation and the flexibility of remote work while making a tangible difference in client operations. If you're passionate about solving complex technical challenges and delivering outstanding customer experiences, this is your opportunity to thrive in a dynamic environment that values innovation and professional growth.
Responsibilities
- Deliver advanced remote technical support for enterprise-level hardware, software, and network systems
- Manage and resolve complex IT incidents using ticketing systems and remote diagnostic tools
- Provide expert-level troubleshooting for Windows, macOS, Linux, and cloud infrastructure
- Collaborate with cross-functional teams to implement scalable IT solutions
- Document technical processes and create comprehensive knowledge base articles
- Conduct proactive system health checks and performance optimization
- Mentor junior support staff and contribute to continuous improvement initiatives
Qualifications
- 5+ years of experience in enterprise-level technical support or system administration
- Expert proficiency in Windows Server, Active Directory, and virtualization technologies
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
- Certification in CompTIA A+, Network+, or equivalent industry-recognized credential
- Exceptional problem-solving abilities with experience in incident management
- Proven track record of maintaining high customer satisfaction metrics
- Experience with remote support tools (TeamViewer, AnyDesk, Splashtop)
- Excellent written and verbal communication skills for technical documentation