Job Description
Join Nevada Tech Solutions as a Remote Tech Support Specialist and transform your career in Henderson's thriving tech ecosystem! We provide all necessary equipment (laptop, headset, peripherals) to ensure your success from day one. Enjoy competitive compensation, comprehensive benefits package, and a flexible remote work environment while delivering exceptional technical support to our diverse client base.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote access
- Install and configure systems, networks, and security protocols
- Document troubleshooting steps and maintain accurate ticket records
- Collaborate with cross-functional teams to resolve complex technical escalations
- Provide exceptional customer service with clear communication
- Conduct system maintenance and performance optimization
- Train users on technology best practices and security protocols
Qualifications
- 3+ years of technical support experience with remote work
- Expert knowledge of Windows/macOS, networking fundamentals, and cloud services
- CompTIA A+/Network+ certification or equivalent
- Exceptional troubleshooting and problem-solving abilities
- Strong written and verbal communication skills
- Experience with ticketing systems (ServiceNow, Zendesk)
- Ability to work independently with minimal supervision