Job Description
Join our elite night shift support team at GlobalTech Solutions Inc. and become the backbone of our 24/7 operations! As a Night Shift Support Specialist, you'll provide exceptional technical assistance to enterprise clients during critical overnight hours. This role offers unparalleled growth opportunities, competitive compensation, and a collaborative remote-first culture. Enjoy premium benefits including health insurance, 401(k) matching, and exclusive shift differentials. If you're a problem-solver passionate about delivering world-class support, this is your chance to excel while others sleep.
Responsibilities
- Deliver Tier 2/3 technical support via phone, chat, and remote access for enterprise clients
- Monitor and resolve system outages, network issues, and security alerts during overnight hours
- Document incident tickets with precision and maintain detailed knowledge base contributions
- Collaborate with global teams using JIRA, ServiceNow, and Zendesk platforms
- Conduct proactive system health checks and preventative maintenance tasks
- Escalate complex issues to Tier 3 engineers with clear context and urgency
- Maintain 99.9% uptime SLA for critical infrastructure during shift coverage
Qualifications
- 3+ years of enterprise-level technical support experience
- CCNA/CompTIA Security+ certification or equivalent network security expertise
- Proven proficiency in Linux/Windows server administration
- Exceptional troubleshooting skills for cloud infrastructure (AWS/Azure)
- Strong written communication skills for incident documentation
- Ability to work independently with minimal supervision overnight
- Experience with monitoring tools (Nagios, Datadog, SolarWinds)
- Flexibility to work 10 PM - 6 AM, 4 days per week