Job Description
Join our dynamic team as a Night Shift Support Specialist in Baltimore, MD! We're urgently hiring motivated professionals to provide exceptional technical support during evening hours. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment. If you thrive in fast-paced settings and excel at problem-solving, this is your opportunity to make an impact. Apply today to start your journey with us!
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access
- Troubleshoot hardware, software, and network issues for enterprise clients
- Document incident resolutions in ticketing systems with precision
- Collaborate with day shift teams for seamless handover of active cases
- Maintain system security protocols during off-hours monitoring
- Escalate complex issues to senior engineers with detailed context
Qualifications
- High school diploma or equivalent; relevant certifications preferred
- 1+ years in IT support or helpdesk environments
- Proficiency with Windows OS, Active Directory, and cloud platforms
- Strong diagnostic and troubleshooting abilities
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision
- Flexibility to adapt to changing priorities and schedules