Job Description
Join NexusTech Solutions and start your career tomorrow! We're urgently hiring dedicated Night Shift Support Specialists to provide critical technical assistance to our enterprise clients. This high-impact role offers competitive pay, comprehensive benefits, and immediate start opportunities. Work in our state-of-the-art downtown Baltimore facility while maintaining work-life balance with our 10:00 PM - 6:00 AM schedule. Perfect for problem-solvers who thrive in dynamic environments and want to make an immediate impact.
Why Apply Today?
• Immediate start for qualified candidates
• Premium night shift differential pay
• Comprehensive health benefits (Day 1)
• Career advancement pathways
• Collaborative tech-forward culture
Responsibilities
- Provide 24/7 technical support for enterprise software systems via phone, chat, and remote access
- Troubleshoot complex hardware/software issues across Windows/Linux environments
- Document all support cases with detailed ticket entries in ServiceNow
- Collaborate with Tier 2 engineers to escalate unresolved issues
- Conduct routine system health checks during shift hours
- Maintain SLA compliance with 15-minute response targets
- Train junior team members on support protocols
Qualifications
- Minimum 2 years in technical support or helpdesk role
- CompTIA A+ or equivalent certification required
- Proficient in Windows Server administration and Active Directory
- Experience with ticketing systems (ServiceNow/Jira preferred)
- Strong diagnostic and problem-solving abilities
- Available to work 10:00 PM - 6:00 AM shifts
- Excellent written and verbal communication skills
- Ability to work independently in fast-paced environments