Job Description
Join Omaha Tech Solutions as a Remote Tech Support Specialist and become the hero behind our seamless digital experiences! We're seeking a customer-obsessed professional to deliver exceptional technical support to clients across the nation. Enjoy the flexibility of remote work while making a tangible impact in our growing tech community. Our collaborative culture values innovation, continuous learning, and work-life balance. Apply today to join a team that empowers businesses through cutting-edge IT solutions!
Responsibilities
- Diagnose and resolve complex hardware/software issues via remote support tools
- Provide tier-2 technical assistance for enterprise clients using ticketing systems
- Document troubleshooting steps and solutions in knowledge base
- Collaborate with engineering teams on recurring system vulnerabilities
- Train clients on cybersecurity best practices and software optimization
- Monitor system performance and proactively address potential outages
Qualifications
- 3+ years of enterprise-level remote tech support experience
- CompTIA Network+ or equivalent certification required
- Expertise in Windows OS, cloud platforms (AWS/Azure), and networking
- Strong written communication for technical documentation
- Ability to troubleshoot hardware, software, and connectivity issues
- Experience with service desk tools (ServiceNow, Jira, Zendesk)
- Customer service mindset with conflict resolution skills