Job Description
Join our innovative Houston-based team as a Remote Tech Support Specialist and enjoy the flexibility of working from home with weekly paychecks! We're seeking tech-savvy professionals to deliver exceptional customer support and resolve technical issues efficiently. This full-time remote position offers competitive compensation, growth opportunities, and a collaborative virtual environment. Apply today and start your rewarding career in IT support!
Responsibilities
- Provide remote technical support to resolve hardware/software issues via phone, chat, and email
- Diagnose and troubleshoot network connectivity, operating systems, and peripheral devices
- Document support tickets and maintain accurate case records in CRM systems
- Train users on software applications and security best practices
- Collaborate with senior technicians to escalate complex issues
- Monitor system performance and proactively address potential problems
Qualifications
- High school diploma or equivalent; Associate's degree in IT preferred
- 2+ years of experience in technical support or help desk roles
- Proficiency with Windows OS, macOS, and networking fundamentals
- Strong troubleshooting skills and customer service orientation
- Experience with remote support tools (TeamViewer, AnyDesk, etc.)
- CompTIA A+ or similar certification required