Job Description
Join TechSolutions Inc.'s elite night shift team and become the guardian of our digital infrastructure! We're seeking a passionate Night Shift IT Support Specialist to ensure our Boston operations run flawlessly while the city sleeps. This role offers the perfect blend of technical challenge and work-life balance, with premium compensation and career growth opportunities.
As a key player in our 24/7 support ecosystem, you'll troubleshoot complex systems, implement cutting-edge solutions, and protect our digital assets. We provide comprehensive training, flexible scheduling, and a collaborative environment where your expertise makes a tangible impact. If you thrive in high-pressure situations and prefer the unique advantages of night shift work, this is your moment to shine!
Responsibilities
- Provide Tier 2-3 technical support for cloud infrastructure, servers, and enterprise applications
- Monitor system health using advanced tools like SolarWinds and Splunk
- Execute emergency patching and security protocols during off-peak hours
- Document all incidents, resolutions, and preventive measures in ServiceNow
- Collaborate with global teams during scheduled maintenance windows
- Implement automation scripts for routine system health checks
- Lead disaster recovery drills and system failover procedures
- Mentor junior technicians through knowledge sharing sessions
Qualifications
- 3+ years of enterprise IT support experience with night shift exposure
- Expertise in Windows Server, Active Directory, and VM environments
- Strong proficiency in network troubleshooting (TCP/IP, DNS, DHCP)
- CompTIA Security+ or equivalent certification required
- Experience with AWS/Azure cloud services and containerization
- Exceptional problem-solving skills with root cause analysis abilities
- Ability to work independently with minimal supervision
- Strong written communication for technical documentation