Job Description
Join our elite night shift team as a Support Specialist in Bakersfield! Embrace the quiet hours to deliver exceptional technical assistance while enjoying premium compensation and a relaxed work environment. This critical role ensures our clients receive 24/7 seamless support, making it perfect for night owls seeking impactful work with unmatched work-life balance.
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise clients
- Troubleshoot complex hardware/software issues with precision and urgency
- Document all interactions using our CRM system with meticulous detail
- Collaborate with global teams during critical incident escalations
- Proactively monitor system health and implement preventive measures
- Train junior staff on support protocols and troubleshooting techniques
Qualifications
- Minimum 2 years in technical support or IT operations
- Expert knowledge of Windows/Linux systems and networking fundamentals
- CompTIA A+/Network+ certification or equivalent experience
- Exceptional problem-solving abilities under pressure
- Proven availability for rotating night shifts (10 PM - 6 AM)
- Strong written and verbal communication skills
- Experience with ticketing systems like Zendesk or ServiceNow