Job Description
Join our elite 24/7 operations team and unlock exclusive benefits including a $5,000 sign-on bonus! As a Night Shift Support Specialist at Pacific Tech Solutions, you'll be the backbone of our Honolulu-based operations, ensuring seamless service delivery during critical overnight hours. We offer competitive compensation, premium health benefits, and advancement opportunities for dedicated professionals who thrive in after-hours environments. If you're a problem-solver seeking stability with growth potential, this is your moment to shine.
Responsibilities
- Provide 24/7 technical support for enterprise systems and customer inquiries during overnight shifts
- Monitor and maintain server infrastructure, cloud platforms, and network security
- Execute scheduled system maintenance, backups, and performance optimizations
- Document incidents, resolutions, and operational procedures with precision
- Collaborate with global teams during critical incident escalations
- Contribute to continuous improvement of support protocols
Qualifications
- Minimum 2 years in IT support or operations role with night shift experience
- Proficiency in Windows Server, AWS, and networking fundamentals
- Strong troubleshooting skills with diagnostic tool expertise
- Ability to work independently with minimal supervision during off-hours
- CompTIA Network+ or equivalent certification preferred
- Exceptional written communication for documentation and handovers
- Valid Hawaii driver's license for occasional on-site requirements