Job Description
Join InnovateTech Solutions as a Remote Tech Support Specialist and become the backbone of our cutting-edge client services. Based in Irvine, CA, we're seeking a tech-savvy professional to deliver exceptional remote technical support to our diverse clientele. You'll troubleshoot complex IT issues, optimize system performance, and ensure seamless digital experiences—all while enjoying the flexibility of a fully remote position. With competitive compensation, comprehensive benefits, and opportunities for career growth, this is your chance to excel in a dynamic tech environment.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote access tools
- Provide Tier 2/3 support for network connectivity, cloud services, and security protocols
- Create detailed technical documentation for troubleshooting procedures and knowledge base articles
- Collaborate with cross-functional teams to implement system updates and patches
- Maintain SLAs by prioritizing and resolving tickets within agreed timeframes
- Train end-users on new technologies and best practices
- Monitor system health and proactively address potential vulnerabilities
Qualifications
- 3+ years of experience in remote technical support or IT operations
- Proficiency with Windows/macOS, Active Directory, and cloud platforms (AWS/Azure)
- Strong knowledge of networking fundamentals (TCP/IP, VPN, DNS)
- Certifications: CompTIA A+, Network+, or equivalent industry-recognized credentials
- Excellent written/verbal communication skills with customer-centric mindset
- Experience with ticketing systems (Jira, ServiceNow) and remote support tools (TeamViewer, AnyDesk)
- Ability to troubleshoot complex issues independently with minimal supervision