Job Description
Launch your career in tech with our paid training program for Night Shift Support Specialists! TechGuard Solutions is seeking motivated individuals to join our Minneapolis team and provide exceptional technical support during overnight hours.
As a key member of our 24/7 operations, you'll troubleshoot complex issues while working in a collaborative environment. No experience required – our comprehensive training covers everything from system diagnostics to customer communication protocols.
What We Offer:
- Full paid training program (4 weeks)
- Night shift differential pay (+$3.00/hr)
- Health/dental/vision benefits
- Tuition reimbursement for certifications
- Clear advancement path to senior roles
Join us and transform your night owl tendencies into a thriving tech career!
Responsibilities
- Provide Tier 2 technical support via phone, chat, and remote access
- Diagnose and resolve network, hardware, and software issues
- Document all interactions in ticketing systems with precision
- Collaborate with global teams during critical incident escalations
- Monitor system health and proactively address vulnerabilities
- Maintain security protocols for customer data protection
- Train junior specialists during onboarding rotations
Qualifications
- High school diploma or equivalent (college preferred)
- Strong problem-solving and analytical abilities
- Ability to work independently with minimal supervision
- Basic networking/OS troubleshooting knowledge
- Exceptional written and verbal communication skills
- Comfort working overnight shifts (11 PM - 7 AM)
- Willingness to obtain CompTIA A+ certification
- Valid driver's license (for occasional on-site visits)