Job Description
Join Albuquerque Tech Solutions and unlock your potential with our weekly-paid night shift support positions! We're seeking dedicated professionals to provide exceptional technical assistance while our clients rest. This role offers stability, competitive compensation, and the unique opportunity to work during Albuquerque's vibrant nightlife hours. Enjoy consistent weekly paychecks and a supportive team environment that values your expertise. If you thrive in fast-paced settings and excel at problem-solving, this is your chance to grow with a leader in IT support services.
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise clients
- Diagnose and resolve hardware/software issues including network connectivity, system crashes, and application errors
- Document all interactions using ticketing systems with detailed resolution steps
- Escalate complex issues to senior engineers with comprehensive case documentation
- Monitor system health and proactively address potential vulnerabilities
- Maintain security protocols for sensitive client data during all interactions
- Collaborate with global support teams during cross-technical troubleshooting
Qualifications
- Minimum 2 years of technical support experience in enterprise environments
- CompTIA A+ or equivalent industry certification required
- Proficiency in Windows/Linux OS, Active Directory, and cloud platforms
- Exceptional troubleshooting skills with network fundamentals (TCP/IP, DNS, DHCP)
- Ability to work independently with minimal supervision during night shifts
- Strong written communication skills for technical documentation
- Flexibility to adjust schedule during critical system updates
- High school diploma or equivalent; technical degree preferred