Job Description
Join our award-winning remote tech support team and transform how businesses in Indianapolis solve their IT challenges! We're seeking a passionate Part-Time Tech Support Specialist to deliver exceptional remote assistance to clients across the Midwest. Enjoy flexible hours, competitive pay, and the opportunity to grow your expertise in a cutting-edge environment. As a key member of our customer success team, you'll troubleshoot complex issues, implement innovative solutions, and become the trusted tech advisor for our diverse client base. Why NexusTech? We offer industry-leading training, a collaborative virtual workspace, and performance bonuses. Your work directly impacts client satisfaction and retention – making every resolution rewarding!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote desktop for 15-20 clients daily
- Deploy cybersecurity protocols including VPN setup, firewall configuration, and threat remediation
- Document technical solutions in CRM systems with detailed ticket resolution notes
- Train clients on emerging technologies like cloud migration and SaaS applications
- Collaborate with Tier 2 engineers for complex escalations within 4-hour SLA
- Proactively monitor client systems using SolarWinds and Nagios platforms
- Conduct quarterly IT health assessments for assigned client portfolio
Qualifications
- 2+ years experience in remote desktop support (TeamViewer/RDP/Citrix)
- CompTIA A+/Network+ certification or equivalent technical degree
- Expertise in Windows 10/11, Active Directory, and Microsoft 365
- Strong troubleshooting methodology with root cause analysis skills
- Exceptional written communication for technical documentation
- Ability to work independently across time zones (EST flexibility required)
- Experience with ticketing systems (Zendesk/Jira) and ITIL processes
- Valid Indiana driver's license for occasional on-site visits