Job Description
Join our award-winning IT team as a Senior Remote Tech Support Specialist! We're seeking a tech-savvy professional to deliver exceptional support to clients across the Philadelphia metro area. Enjoy the flexibility of remote work while making a tangible impact on our clients' digital experiences. Why join us? Competitive salary, comprehensive benefits package, and career advancement opportunities in a rapidly growing tech environment. Apply today and become part of Philadelphia's premier tech support team!
Responsibilities
- Provide remote technical support for hardware/software issues via phone, email, and chat
- Diagnose and resolve complex network, security, and system performance problems
- Document support cases in CRM systems with detailed resolution steps
- Train clients on IT best practices and new technology implementations
- Collaborate with cross-functional teams to escalate unresolved issues
- Conduct regular system maintenance and security updates
- Develop troubleshooting documentation and knowledge base articles
Qualifications
- 3+ years of experience in remote technical support or helpdesk roles
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows OS, Active Directory, and cloud platforms (AWS/Azure)
- Strong troubleshooting skills with network diagnostics tools
- Excellent written and verbal communication abilities
- Experience with ticketing systems (ServiceNow/Jira) and remote access tools
- Ability to work independently with minimal supervision
- Valid driver's license and reliable transportation for occasional on-site visits