Job Description
Join NexusTech Solutions as a Night Shift Support Specialist and become the backbone of our 24/7 operations. This direct hire opportunity offers competitive compensation, comprehensive benefits, and career growth in the heart of NYC. You'll work in a dynamic environment supporting enterprise clients while enjoying premium shift differentials and modern amenities. Perfect for detail-oriented professionals seeking stability and advancement in the tech support industry.
Responsibilities
- Provide Tier 2 technical support via phone, chat, and remote access during night shift hours
- Monitor and maintain critical infrastructure systems including servers, networks, and cloud platforms
- Document incident tickets, resolution procedures, and knowledge base articles
- Collaborate with global teams to ensure seamless 24/7 service continuity
- Conduct proactive system health checks and preventive maintenance
- Escalate complex issues to senior engineers with detailed context
- Participate in cross-functional training and continuous improvement initiatives
Qualifications
- 2+ years of experience in IT support or system administration
- Proficiency with Windows Server, Linux, and cloud platforms (AWS/Azure)
- Strong troubleshooting skills for network, hardware, and software issues
- CompTIA Network+ or equivalent certification preferred
- Excellent written and verbal communication skills
- Ability to work independently during night shift hours (11 PM - 7 AM)
- Experience with ticketing systems like ServiceNow or Jira
- Active US work authorization required