Job Description
Join TechGuard Solutions as a Night Shift Support Specialist and become the backbone of our 24/7 operations. This critical role ensures seamless technical assistance for our global client base during overnight hours. We're seeking a dedicated professional to maintain system integrity, resolve complex issues, and deliver exceptional service while others rest. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a dynamic tech environment.
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise systems
- Monitor and maintain server infrastructure, networks, and cloud environments
- Document incidents, resolutions, and knowledge base articles with precision
- Collaborate with global teams during handover periods for continuity
- Proactively identify system vulnerabilities and implement preventive measures
- Escalate complex issues to senior engineers with detailed context
- Contribute to after-hours system upgrades and maintenance windows
Qualifications
- Minimum 2 years in IT support or system administration
- Proficiency with Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong troubleshooting skills for networking, hardware, and software issues
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- CompTIA A+/Network+ certification preferred
- Experience with ticketing systems (ServiceNow/Jira)
- Flexibility to work nights, weekends, and holidays as needed