Job Description
Join TechFlow Solutions' elite remote tech support team and transform your career! We're seeking passionate specialists to deliver exceptional technical assistance to clients across Detroit and beyond. Enjoy the flexibility of remote work while earning competitive weekly pay and advancing your IT expertise. This is your opportunity to become a trusted problem-solver in a dynamic, growth-oriented environment.
Responsibilities
- Provide remote technical support via phone, chat, and ticketing systems
- Diagnose and resolve hardware/software issues for enterprise clients
- Document troubleshooting steps and maintain detailed case logs
- Collaborate with Tier 2/3 engineers on complex system escalations
- Conduct remote system configurations and security updates
- Deliver clear technical guidance to non-technical users
- Monitor system performance and proactively address vulnerabilities
Qualifications
- 2+ years of remote technical support experience
- Proficiency in Windows/macOS/Linux operating systems
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Excellent written and verbal communication skills
- CompTIA A+ or equivalent certification preferred
- Experience with remote desktop tools (TeamViewer, AnyDesk)
- Ability to work independently with minimal supervision
- Valid US work authorization required