Job Description
Join TechSolutions Inc. as a Senior Remote Tech Support Specialist and become the backbone of our innovative IT operations. We're seeking a passionate professional to deliver exceptional technical assistance to our clients across the Philadelphia metro area. Enjoy the flexibility of full-time remote work while making a tangible impact in a fast-growing tech environment.
Why You'll Love This Role: Competitive compensation, comprehensive benefits package, cutting-edge technology exposure, and career advancement opportunities in a collaborative team setting. Work from anywhere in Pennsylvania while supporting Fortune 500 clients with your expertise.
Responsibilities
- Diagnose and resolve complex hardware/software issues via remote support channels
- Manage ticket lifecycle using JIRA and ServiceNow platforms
- Provide Tier 3 support for network infrastructure, cloud services, and security protocols
- Develop and maintain technical documentation for internal knowledge base
- Collaborate with engineering teams on system improvements and preventative maintenance
- Mentor junior support staff through knowledge sharing sessions
- Monitor system health using SolarWinds and Nagios monitoring tools
Qualifications
- 5+ years of enterprise-level technical support experience
- Expertise in Windows Server 2019/2022, Active Directory, and Azure AD
- CCNA or CompTIA Network+ certification required
- Advanced troubleshooting skills for Cisco/Juniper networking equipment
- Experience with VoIP systems (Cisco UC, Avaya) and virtualization (VMware/Hyper-V)
- Strong written communication skills for technical documentation
- Ability to work independently with minimal supervision in remote environment