Job Description
Join Nexus Solutions as a Part-Time Night Shift Support Specialist and become the backbone of our 24/7 operations. We're seeking dedicated professionals who thrive in nocturnal environments to provide exceptional technical support to our global client base. This role offers flexible scheduling, competitive compensation, and opportunities for skill advancement in a cutting-edge technology ecosystem. Enjoy premium benefits including remote training options and performance-based incentives while maintaining work-life balance.
Our Indianapolis-based team values reliability, problem-solving acumen, and a customer-first mindset. You'll work in a modern, secure facility with state-of-the-art equipment and collaborate with cross-functional teams to resolve critical issues. This position is ideal for tech enthusiasts seeking supplemental income or those transitioning into IT careers with minimal upfront requirements.
Responsibilities
- Deliver real-time technical support via phone, chat, and remote access for enterprise clients
- Diagnose and resolve complex hardware/software issues across Windows/Linux environments
- Document all interactions using ticketing systems with detailed resolution protocols
- Monitor network infrastructure and alert senior engineers of critical anomalies
- Collaborate with global teams during critical incidents using agile methodologies
- Conduct routine system maintenance and security patch implementations
- Train clients on new technologies and process improvements
Qualifications
- High school diploma or equivalent; A+ or CompTIA Network+ certification preferred
- Minimum 1 year experience in technical support or helpdesk environments
- Proficiency in troubleshooting Windows OS, networking fundamentals, and cloud services
- Exceptional written and verbal communication skills with diverse clientele
- Ability to prioritize tasks in high-pressure situations with minimal supervision
- Valid Indiana driver's license for occasional equipment retrieval
- Availability to work 20-30 hours weekly across 11 PM - 7 AM shifts