Job Description
Join TechFlow Solutions, a leading IT services provider revolutionizing remote tech support in Boston's thriving tech ecosystem. We're urgently seeking passionate Technical Support Specialists to join our dynamic remote team. Enjoy competitive compensation, flexible work arrangements, and opportunities to work with cutting-edge technologies while supporting diverse clients across the Greater Boston Area.
As a cornerstone of our operations, you'll deliver exceptional technical assistance to enterprise clients, troubleshoot complex systems, and drive innovation in remote support methodologies. Our culture values continuous learning, collaboration, and work-life balance. Apply today and become part of Boston's next-gen tech support revolution!
Responsibilities
- Provide Tier 2/3 remote technical support for enterprise clients via phone, email, and chat
- Diagnose and resolve complex hardware/software issues across Windows, macOS, and Linux environments
- Manage ticketing systems (ServiceNow/Jira) with SLA adherence and client communication
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams to implement infrastructure upgrades
- Conduct remote system audits and security vulnerability assessments
- Mentor junior support staff and contribute to process improvement initiatives
Qualifications
- 3+ years of enterprise-level remote tech support experience
- Expert proficiency in Windows Server 2019+, Active Directory, and Azure AD
- Strong networking knowledge (TCP/IP, VPN, DNS, DHCP)
- Certifications: CompTIA A+/Network+, or equivalent experience
- Experience with remote monitoring tools (SolarWinds, Datadog)
- Excellent written/verbal communication skills with technical aptitude
- Ability to work independently with minimal supervision
- Bachelor's degree in IT or related field preferred