Job Description
Join our dynamic team as a Night Shift Support Specialist in Houston, TX! We're seeking dedicated professionals to provide exceptional technical assistance during overnight hours. This role offers competitive compensation, comprehensive benefits, and opportunities for career growth in a fast-paced tech environment. If you thrive in nocturnal settings and excel at problem-solving, apply today to become part of our innovative workforce.
Responsibilities
- Provide 24/7 technical support via phone, email, and chat systems
- Troubleshoot hardware/software issues for enterprise clients
- Document incident reports and maintain accurate ticket logs
- Collaborate with global support teams during handover periods
- Monitor system alerts and respond to critical outages
- Conduct remote diagnostics and system optimizations
- Train junior staff on support protocols
Qualifications
- 2+ years in IT technical support or helpdesk role
- CompTIA A+ or equivalent certification preferred
- Experience with Windows/Linux operating systems
- Strong knowledge of network fundamentals (TCP/IP, DNS)
- Ability to work independently during overnight shifts
- Excellent communication and problem-solving skills
- Flexibility to work weekends/holidays as needed
- Valid US driver's license required