Job Description
Join our dynamic team as a Part-Time Remote Tech Support Specialist and provide exceptional technical assistance to clients across the Memphis metropolitan area. We're seeking a customer-focused professional with a passion for problem-solving to deliver seamless remote IT support. Enjoy flexible hours while making a tangible impact in our growing tech community.
Why Memphis Tech Solutions? We offer competitive compensation, professional development opportunities, and a collaborative remote work environment. Be part of an innovative company that values your expertise and supports your growth.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools
- Provide exceptional customer service via phone, chat, and email
- Install, configure, and troubleshoot Windows/macOS systems
- Document technical solutions in our ticketing system
- Collaborate with senior engineers on complex issues
- Conduct remote system updates and security patches
- Train users on software best practices
Qualifications
- 1+ years of technical support experience
- Proficiency in Windows/macOS troubleshooting
- Strong diagnostic and problem-solving skills
- Excellent written and verbal communication
- CompTIA A+ or equivalent certification preferred
- Experience with remote support tools (TeamViewer, AnyDesk)
- Ability to work independently with minimal supervision
- High-speed internet connection required