Job Description
Join our elite night shift team and make an immediate impact! Global Tech Solutions is urgently hiring dedicated Support Specialists for our Kansas City operations. Enjoy competitive pay, shift differentials, and a dynamic environment where your skills shine. Start tomorrow and begin your career journey with a company that values growth and work-life balance. Apply today – positions won't last!
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote assistance
- Troubleshoot complex system issues with precision and efficiency
- Document all interactions using our CRM platform for seamless handoffs
- Collaborate with cross-functional teams to resolve escalated incidents
- Monitor system health and proactively address potential disruptions
- Maintain customer satisfaction metrics above 95%
- Train junior staff on support protocols and best practices
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years in technical support or customer service role
- Proficiency with Windows/macOS and cloud-based platforms
- Exceptional problem-solving and communication abilities
- Ability to work independently during overnight hours
- CompTIA A+ or similar certification (or willingness to obtain)
- Flexible schedule availability including weekends/holidays