Job Description
Join our elite remote tech support team at NexusTech Solutions and elevate your career in one of America's most vibrant tech hubs. We're seeking a Senior Technical Support Specialist to deliver premium troubleshooting excellence to our Fortune 500 clients. Enjoy competitive compensation, cutting-edge tools, and flexible remote work while making a tangible impact in the Virginia Beach tech ecosystem.
Responsibilities
- Provide Tier 3 remote technical support for complex hardware, software, and network infrastructure issues
- Develop and maintain comprehensive documentation for troubleshooting procedures and knowledge base articles
- Collaborate with cross-functional teams to implement scalable support solutions
- Monitor system performance using advanced diagnostic tools and predictive analytics
- Train junior support staff on emerging technologies and best practices
- Conduct security audits and implement vulnerability remediation protocols
- Manage client relationships through proactive communication and SLA compliance
Qualifications
- 5+ years of enterprise-level technical support experience with remote work proficiency
- Expertise in cloud platforms (AWS/Azure/GCP) and virtualization technologies
- Industry certifications: CompTIA A+, Network+, and/or Microsoft Azure Administrator
- Advanced scripting skills (Python, PowerShell, or Bash)
- Experience with ticketing systems (Jira, ServiceNow) and monitoring tools (SolarWinds, Datadog)
- Strong analytical abilities for diagnosing complex multi-system failures
- Excellent written communication skills for technical documentation and client interactions