Job Description
Launch your IT career with our fully remote paid training program! TechSolutions Inc. is seeking motivated individuals in Toledo, OH to become Remote Tech Support Specialists. No prior experience required – we provide comprehensive training on industry-leading tools and systems. Work from home while building expertise in network troubleshooting, customer service, and cloud technologies. Join our award-winning support team and enjoy competitive benefits, flexible scheduling, and clear advancement pathways.
Responsibilities
- Diagnose and resolve hardware/software issues via remote access
- Provide exceptional customer support via phone, chat, and email
- Document troubleshooting steps in ticketing systems
- Train users on security protocols and best practices
- Collaborate with senior engineers on complex escalations
- Maintain accurate knowledge base documentation
Qualifications
- High school diploma or equivalent (college preferred)
- Strong problem-solving and communication skills
- Basic familiarity with Windows/macOS/Linux systems
- Ability to work independently in remote environment
- Customer service mindset with patience and empathy
- Reliable home office setup with high-speed internet