Job Description
Join Orlando's premier tech hub as a Night Shift Support Specialist! We're seeking dedicated professionals to provide critical technical support during peak off-hours. Enjoy premium benefits, competitive pay, and a dynamic team environment. This role offers unparalleled growth opportunities in Orlando's thriving tech sector.
Responsibilities
- Provide 24/7 technical support for enterprise systems and customer inquiries
- Troubleshoot complex hardware/software issues with remote and onsite solutions
- Monitor system performance and implement preventative maintenance protocols
- Document incident reports and escalate critical issues to senior engineers
- Collaborate with global teams to ensure seamless cross-shift handovers
- Maintain accurate knowledge base articles for recurring technical problems
- Conduct periodic system audits and security vulnerability assessments
Qualifications
- 3+ years in IT support with night shift experience preferred
- CompTIA A+/Network+ certification or equivalent
- Proficiency in Windows Server, Active Directory, and cloud platforms
- Exceptional troubleshooting skills for network infrastructure issues
- Strong written/verbal communication abilities for diverse stakeholders
- Experience with ticketing systems (ServiceNow, Jira) and monitoring tools
- Ability to work independently with minimal supervision during off-hours
- Valid Florida driver's license for occasional onsite support