Job Description
Join our dynamic team as a Night Shift Support Specialist! No experience required – we provide comprehensive training and career growth opportunities. Enjoy competitive pay, shift differential bonuses, and a supportive environment. This role is perfect for motivated individuals seeking to build a career in technical support while working during non-traditional hours. Our Charlotte-based team values collaboration, innovation, and work-life balance.
Responsibilities
- Monitor and maintain 24/7 technical infrastructure and systems
- Provide remote technical support via phone, chat, and email
- Troubleshoot hardware/software issues and escalate complex cases
- Document all support tickets and resolutions in CRM systems
- Collaborate with day-shift teams for seamless handovers
- Conduct routine system checks and preventive maintenance
- Adhere to security protocols and compliance standards
Qualifications
- High school diploma or equivalent (no experience required)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent written and verbal communication skills
- Ability to work independently during night shifts
- Willingness to learn new technologies through training
- Reliable transportation and punctuality
- Positive attitude and team player mindset