Job Description
Join TechSolve Solutions as a Remote Tech Support Specialist and become the hero behind our clients' seamless digital experiences. We're revolutionizing IT support in Lincoln, NE with a fully remote-first culture, cutting-edge tools, and a team that values innovation and work-life balance. Enjoy competitive compensation, comprehensive benefits, and the freedom to excel from anywhere in the United States.
What We Offer:
• Flexible remote work environment
• Health, dental, and vision insurance
• 401(k) with company match
• Professional development stipend
• Collaborative virtual team culture
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote access
- Manage ticket queues with SLA adherence and client satisfaction focus
- Deploy and configure cloud-based solutions (Microsoft 365, Google Workspace)
- Document technical processes and create knowledge base articles
- Collaborate with Tier 2 engineers for complex escalations
- Conduct proactive system maintenance and security updates
- Train end-users on new technologies and best practices
Qualifications
- 3+ years in technical support or help desk environments
- Proficiency in Windows/macOS, networking fundamentals, and cloud platforms
- ITIL or CompTIA A+ certification preferred
- Exceptional troubleshooting and communication skills
- Experience with remote support tools (TeamViewer, AnyDesk, etc.)
- Ability to work independently with minimal supervision
- Strong problem-solving skills and customer-first mindset
- High-speed internet connection and quiet home office setup