Job Description
Join Nevada Tech Solutions as a Remote Tech Support Specialist and become the backbone of our client's digital experiences. We're seeking a customer-focused expert to provide exceptional technical assistance to businesses across Reno and beyond. Enjoy a fully remote work environment while supporting cutting-edge technology infrastructure with competitive benefits and career growth opportunities.
What We Offer:
- 100% remote work with flexible hours
- Comprehensive health, dental, and vision insurance
- Professional development stipend
- 401(k) with company match
- Modern home office equipment stipend
Responsibilities
- Diagnose and resolve complex technical issues via phone, email, and remote access
- Install, configure, and maintain hardware/software systems
- Document troubleshooting procedures and solutions in knowledge base
- Collaborate with Tier 2 engineers on escalated technical challenges
- Provide proactive system monitoring and maintenance
- Train end-users on best practices and new technologies
- Monitor ticket queues and maintain SLA compliance
Qualifications
- 3+ years in technical support or IT operations
- Expertise in Windows/macOS/Linux environments
- CCNA or CompTIA A+ certification preferred
- Strong experience with remote support tools (e.g., TeamViewer, AnyDesk)
- Excellent written/verbal communication skills
- Ability to troubleshoot network, hardware, and software issues
- Customer-centric problem-solving approach
- High-speed internet connection required