Job Description
Join TechFlow Solutions as a Remote Tech Support Specialist and become a vital part of our cutting-edge IT team! We're seeking tech-savvy professionals to deliver exceptional remote support to clients across San Diego and beyond. Enjoy the flexibility of 100% remote work while making a tangible impact through our innovative digital solutions. At TechFlow, you'll collaborate with industry leaders, access continuous training, and enjoy competitive benefits including health insurance and retirement plans. If you're passionate about technology and customer satisfaction, this is your opportunity to thrive in a dynamic, remote-first environment.
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity problems, security threats, and system malfunctions
- Install, configure, and maintain remote desktop solutions and cloud-based applications
- Document all support interactions using our CRM system for seamless team collaboration
- Conduct proactive system health checks and preventative maintenance protocols
- Train clients on best practices for digital security and device optimization
- Collaborate with Tier 2 engineers for complex issue escalation and resolution
Qualifications
- 3+ years of experience in remote IT support or helpdesk environments
- Expertise in Windows/macOS OS, networking fundamentals, and cloud platforms (AWS/Azure)
- CompTIA A+, Network+, or equivalent technical certification required
- Exceptional troubleshooting skills with ability to analyze complex technical issues
- Strong written/verbal communication skills with customer-first mindset
- Experience with ticketing systems (ServiceNow, Jira) and remote access tools (TeamViewer, AnyDesk)
- Ability to work independently with minimal supervision in a remote setting