Job Description
Join our dynamic support team in Colorado Springs for urgent night shift positions! We're seeking dedicated professionals to provide exceptional technical and customer support during overnight hours. Enjoy competitive compensation, comprehensive benefits, and a flexible schedule that works with your lifestyle. This is your chance to launch or advance your career in a fast-paced, growth-oriented environment.
Responsibilities
- Deliver 24/7 technical support via phone, email, and chat for enterprise clients
- Resolve hardware/software issues, system outages, and network connectivity problems
- Document all interactions and resolutions in ticketing systems with precision
- Collaborate with global teams to escalate complex technical challenges
- Monitor system performance and proactively address potential issues
- Train junior support staff on troubleshooting methodologies
Qualifications
- Minimum 2 years in IT/customer support roles
- Proficiency with Windows/macOS, networking fundamentals, and cloud platforms
- Strong problem-solving skills with analytical mindset
- Exceptional written and verbal communication abilities
- Ability to work independently with minimal supervision during night shifts
- CompTIA A+ or equivalent certification preferred
- Experience with Zendesk, Jira, or similar ticketing systems