Job Description
Join our dynamic remote tech support team in Fort Wayne, Indiana! We're seeking a skilled Remote Tech Support Specialist to deliver exceptional customer service while troubleshooting hardware/software issues. As a fully remote role, we provide all necessary equipment including laptop, headset, and peripherals. Work from the comfort of your home while supporting Fortune 500 clients with cutting-edge IT solutions. Enjoy competitive compensation, comprehensive benefits, and career advancement opportunities in a supportive, tech-forward environment.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote desktop
- Install/configure company-provided equipment and peripherals
- Document technical cases in CRM systems with detailed resolution steps
- Escalate complex issues to Tier 2/3 engineers with clear context
- Maintain security protocols for remote access and data handling
- Train users on new technologies and best practices
- Monitor ticket queues to maintain SLA response times
Qualifications
- 2+ years of technical support experience (remote preferred)
- CompTIA A+ or equivalent certification required
- Proficiency in Windows/macOS, networking basics, and remote tools
- Exceptional written/verbal communication skills
- Ability to troubleshoot hardware/software independently
- Strong problem-solving and customer service aptitude
- Home office setup with reliable high-speed internet
- Valid US work authorization and Indiana residency