Job Description
Join our dynamic team at TechGuard Solutions Inc. and become the backbone of our 24/7 operations! We're seeking a dedicated Night Shift Support Specialist to ensure seamless service delivery while our clients rest. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and a collaborative environment where your expertise makes a tangible impact. If you thrive in fast-paced settings and excel at problem-solving, apply today to launch your career in Baton Rouge's growing tech sector!
Responsibilities
- Provide remote technical support for enterprise systems and customer inquiries during night shift hours
- Monitor network infrastructure and proactively address potential security threats
- Troubleshoot hardware/software issues with minimal disruption to business operations
- Document incident reports using ticketing systems for accurate tracking and resolution
- Collaborate with cross-functional teams during critical system outages
- Conduct routine system maintenance and performance optimization tasks
- Escalate complex issues to senior engineers with detailed context
Qualifications
- Minimum 2 years in IT support or helpdesk roles
- Proficiency in Windows Server administration and Active Directory
- Strong knowledge of network protocols (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (ServiceNow, Zendesk, or Jira)
- CompTIA A+ or Network+ certification preferred
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Flexibility to adapt to changing priorities during night shifts