Job Description
Join our dynamic support team in Anchorage, Alaska, and become a critical part of our 24/7 operations! We're seeking motivated Night Shift Support Specialists to deliver exceptional technical assistance to our clients. This full-time role offers competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment. If you thrive in fast-paced settings and possess strong problem-solving skills, we want to hear from you. Apply now to secure your spot on our night shift team!
Responsibilities
- Provide 24/7 technical support via phone, email, and chat during night shift hours (10 PM - 6 AM)
- Diagnose and resolve hardware/software issues for enterprise clients
- Document all interactions in ticketing systems with detailed resolution notes
- Collaborate with global teams to ensure seamless cross-shift handovers
- Monitor system health and escalate critical incidents promptly
- Conduct remote troubleshooting on Windows/Linux environments
- Develop knowledge base articles to improve future resolution efficiency
Qualifications
- High school diploma or equivalent; Associate's degree preferred
- 2+ years in technical support or customer service role
- Proficiency with Windows OS, networking fundamentals, and cloud platforms
- Strong analytical skills with ability to troubleshoot complex issues
- Excellent communication skills with clear documentation abilities
- Ability to work independently during night shift hours
- Experience with ticketing systems (Zendesk, ServiceNow, or Jira)
- CompTIA A+ certification or equivalent technical certification