Job Description
Join our dynamic team as a Night Shift Support Specialist in Buffalo, NY! We're seeking dedicated professionals to provide exceptional technical and customer support during overnight hours. This full-time role offers competitive compensation, comprehensive benefits, and opportunities for career growth. You'll be the frontline hero resolving complex issues for our clients while maintaining a calm, professional demeanor. If you thrive in fast-paced environments and excel at problem-solving, apply today!
Responsibilities
- Deliver 24/7 technical support via phone, email, and chat for enterprise clients
- Troubleshoot hardware/software issues and implement effective solutions
- Document all interactions using ticketing systems with detailed resolution notes
- Collaborate with global teams to ensure seamless service continuity
- Monitor system health and proactively address potential outages
- Train junior staff on support protocols and best practices
- Adhere to SLAs and maintain high customer satisfaction scores
Qualifications
- 2+ years in IT support or customer service role
- Proficiency with Windows/macOS and networking fundamentals
- Exceptional problem-solving and communication skills
- Ability to work independently with minimal supervision
- CompTIA A+ or similar certification preferred
- Flexibility to work overnight shifts (11 PM - 7 AM)
- Experience with ticketing systems (Zendesk, Jira)
- Valid driver's license for occasional on-site visits