Job Description
Join our award-winning tech team as a Remote Tech Support Specialist in Albuquerque! We're urgently hiring passionate professionals to deliver exceptional customer service while troubleshooting complex IT issues. Enjoy flexible remote work, competitive benefits, and opportunities for career advancement in a supportive environment.
Why NexusTech? We pride ourselves on innovation, work-life balance, and employee growth. As a remote-first company, you'll collaborate with top-tier professionals while making a tangible impact on our clients' digital experiences.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote access
- Provide Tier 2/3 support for Windows/macOS systems and cloud infrastructure
- Document troubleshooting steps and maintain detailed knowledge base articles
- Collaborate with network engineers on complex connectivity issues
- Train end-users on security protocols and best practices
- Monitor ticket queues and maintain SLA compliance
- Contribute to process improvement initiatives
Qualifications
- 3+ years of enterprise-level technical support experience
- Expertise in Active Directory, VPNs, and remote desktop tools
- CompTIA A+/Network+ or equivalent certification required
- Strong analytical skills and problem-solving aptitude
- Excellent written and verbal communication abilities
- Experience with Jira/ServiceNow ticketing systems
- Ability to work independently with minimal supervision
- Must reside in Albuquerque metro area for local compliance