Job Description
Join NexusTech Solutions' elite remote support team and transform your career with high-paying opportunities in Memphis. We're seeking passionate tech professionals who thrive in dynamic environments while enjoying competitive compensation and flexible remote work. As a leader in enterprise tech support, we offer industry-leading benefits, continuous upskilling programs, and a culture that values innovation and work-life balance.
Why Memphis? While remote, our team connects through our Memphis-based innovation hub, fostering collaboration with Fortune 500 partners and cutting-edge projects. Enjoy the perks of remote work while accessing Memphis's growing tech ecosystem and vibrant culture.
Responsibilities
- Deliver enterprise-level technical support via remote channels for complex hardware/software issues
- Manage and resolve Tier 3 troubleshooting for cloud infrastructure, networking, and security systems
- Collaborate with cross-functional teams to implement proactive monitoring solutions
- Create detailed documentation and knowledge base articles for internal/external use
- Mentor junior support staff and contribute to process improvement initiatives
- Ensure 99.9% uptime through proactive system maintenance and incident response
Qualifications
- 5+ years of enterprise-level technical support experience with remote work proficiency
- Expertise in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- CompTIA Security+ or equivalent cybersecurity certification required
- Proven track record of resolving complex network and system integration issues
- Exceptional communication skills with ability to translate technical concepts for non-technical stakeholders
- Experience with ITSM tools (ServiceNow, Jira) and automation scripting (Python/PowerShell)
- Bachelor's degree in Computer Science or related field preferred