Job Description
Join Innovatech Solutions as a Part-Time Remote Tech Support Specialist and become the hero of our clients' digital experiences! We're seeking a tech-savvy professional to deliver exceptional remote support to users across Corpus Christi and beyond. Enjoy flexible hours while solving complex technical challenges with our cutting-edge tools and collaborative team environment. If you're passionate about technology and helping others thrive in the digital world, this is your opportunity to make an impact.
Responsibilities
- Provide remote technical assistance for hardware, software, and network issues via phone, chat, and email
- Diagnose and troubleshoot complex system problems with efficiency and precision
- Guide users through step-by-step solutions while maintaining exceptional customer service
- Document all support tickets and solutions in our CRM system with detailed accuracy
- Collaborate with senior engineers to resolve escalated technical issues
- Stay updated on emerging technologies and security best practices
Qualifications
- 2+ years of experience in technical support or IT helpdesk roles
- Proficiency in Windows, macOS, and mobile operating systems
- Strong knowledge of networking concepts, VPNs, and cloud services
- Excellent communication skills with the ability to explain technical concepts clearly
- CompTIA A+ certification or equivalent technical training preferred
- High-speed internet connection and quiet home office environment
- Ability to work independently while collaborating with remote teams