Job Description
We are looking for a reliable and detail-oriented Night Shift Support Specialist to join our dynamic team in the heart of Nashville. If you thrive in a quiet environment and enjoy solving complex technical puzzles, this is the perfect opportunity for you. We offer a competitive benefits package and a culture that values work-life balance.
Why Join Us?
- Work-Life Balance: Enjoy the peace and quiet of the night shift.
- Benefits: Comprehensive health, dental, and vision insurance.
- Growth: Clear pathways for career advancement within the IT sector.
As a Night Shift Support Specialist, you will be the first line of defense for our internal technical needs, ensuring our operations run smoothly 24/7.
Responsibilities
- Diagnose and resolve technical hardware and software issues for internal employees and clients.
- Manage and prioritize incoming support tickets using our ticketing system (e.g., Zendesk, Jira).
- Perform routine system maintenance, patch management, and security updates during off-peak hours.
- Document technical solutions and maintain an up-to-date knowledge base for the team.
- Collaborate with the day-shift team to ensure seamless handovers and issue resolution.
- Monitor server health and alert management teams to potential outages.
Qualifications
- High school diploma or GED required; Associate degree in Information Technology or equivalent experience preferred.
- Minimum of 1-2 years of experience in IT support, helpdesk, or customer service.
- Strong problem-solving skills and the ability to troubleshoot complex technical issues independently.
- Excellent verbal and written communication skills.
- Flexibility to work rotating night shifts (typically 10:00 PM - 6:00 AM).