Job Description
Join Nevada Tech Solutions as a Part-Time Night Shift Support Specialist and become the backbone of our 24/7 operations! We're seeking tech-savvy professionals to deliver exceptional remote and on-site support during overnight hours. This role is perfect for detail-oriented individuals who thrive in dynamic environments while ensuring seamless system functionality for our Reno-based clients. Enjoy competitive pay, flexible scheduling, and opportunities for growth in a collaborative team setting.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues during night shift hours
- Monitor system alerts and proactively resolve infrastructure problems
- Document all troubleshooting steps and ticket resolutions in CRM systems
- Collaborate with day-shift teams to ensure seamless handover of unresolved issues
- Conduct routine system health checks and maintenance tasks
- Deliver exceptional customer service via phone, chat, and remote access tools
- Escalate critical incidents to senior engineers according to protocol
Qualifications
- High school diploma or equivalent; Associate's degree in IT preferred
- 1+ years of technical support experience in helpdesk or operations role
- Proficiency with Windows OS, networking fundamentals, and cloud platforms
- Strong problem-solving skills with analytical troubleshooting approach
- Excellent written and verbal communication abilities
- Ability to work independently with minimal supervision during off-hours
- CompTIA A+ or similar certification a plus
- Availability to work flexible nights (10 PM - 6 AM) including weekends