Job Description
Join TechFlow Solutions and start your remote tech support career tomorrow! We're seeking passionate individuals to deliver exceptional technical assistance to our Boston-based clients. Enjoy full remote flexibility while working with cutting-edge technologies in a collaborative, growth-oriented environment. Our comprehensive benefits package includes health insurance, 401k matching, and professional development stipends. Apply today to begin your journey with an industry leader!
Responsibilities
- Provide Tier 1/2 technical support via phone, chat, and remote desktop tools
- Troubleshoot hardware, software, and network issues for enterprise clients
- Document cases in CRM systems with detailed resolution steps
- Collaborate with senior engineers on complex technical escalations
- Maintain high customer satisfaction scores through proactive communication
- Conduct system updates, patches, and security protocols remotely
- Train clients on new technologies and best practices
Qualifications
- 2+ years of technical support experience (remote preferred)
- CompTIA A+ or equivalent certification required
- Proficiency in Windows/macOS, networking fundamentals, and cloud platforms
- Experience with remote support tools (TeamViewer, AnyDesk, etc.)
- Strong problem-solving and customer service skills
- Ability to work independently with minimal supervision
- Valid US work authorization and reliable home internet connection